Administration in the DIRS21 Cockpit
Full control: Charge your guests’ credit cards directly from the DIRS21 Cockpit. Even at a later date.
Debiting OTA bookings
Handling bookings, advance payments or no-shows from the OTAs has never been easier.
Payment overview in Wallet
Digital overview of all transactions & payment details from IBE & OTA bookings. In real time.
Easy and secure payment processing
From advance payment to cancellation. On every channel.
Make it easier for guests to pay and increase your conversion at the same time! DIRS21 processes all transactions for you quickly and efficiently in the background. This means you can be sure of the booked revenue with just a few clicks – both for direct bookings in the DIRS21 IBE on your own website and OTA bookings.
Turbo for direct distribution
Simplify payments via the booking engine
Receive payment during the booking process? Easy. Offer your guests the best checkout solutions. All payment options are fully integrated into our direct booking interface (IBE). Your guests experience a fast and secure booking process - you have the money directly at your fingertips. Thanks to payment automation, manual errors are minimised and instead of transactions there is more time for guest interactions.
We have the right solution for you
Are you already working with a payment provider? Would you like to handle payments via your hotel software or are you still looking for a payment service provider? With us, you are flexible and will find the right solution for your requirements.
Less no-shows, optimised cash flow
Benefit from the numerous advantages of real-time payment
- Convenient handling for guests
- Less paperwork, especially in the event of staff shortages
- More binding bookings through prepayments
- Possible surcharges for flex rates
- Immediate transfer to your company account
Let your guest decide
From Paypal to credit cards
Offer your guests a seamless payment experience with a variety of the most popular payment methods. Your guests can pay easily and conveniently online according to their individual preferences and habits.
Regardless of whether a prepayment or the total amount is required at the booking. No need to check out in person at reception. Flexibility is our top priority! Optimise your payment process with DIRS21 Pay & Secure
DIRS21 EasyPay
Choose the easy way.
Simplify your booking and payment processes, gain satisfied guests and increase your revenue. We guide you to secure and fast real-time payment in just a few steps: With DIRS21 EasyPay, we make hotel payment easier than ever for you and your guests - without any paperwork and as uncomplicated as possible.
We take care of the registration and the technical connection with our renowned payment partner First Cash Solution for you. Our partnership not only guarantees fast processing, but also maximum security for your payments. A smooth and convenient payment experience and more time for the most important thing: your guests.
DIRS21 EasyPay
- DIRS21 takes over opening & setting up the payment account with payment provider First Cash Solution
- Transferring all payment details to the PMS
- Regular automatic payments to your company account
- Integration in DIRS21 Direct booking
- Set-up fee: 299,00€
- Fee according to booking volume: 0,49% per transaction
- Plus payment service provider fees
Better safe, than sorry.
The industry's highest safety standards.
Security you can rely on: Our payment environment fulfils the highest security standards in accordance with PCI DSS and PSD2 SCA. In addition, your transactions are protected by 3D-Secure. This checks whether the guest is an authenticated cardholder during the transaction. Your data is in safe hands.
FAQs
The most important information about the DIRS21 Pay & Secure products at a glance
DIRS21 EasyPay: DIRS21 sets up the account and the payment account for you together with the partner bank. This usually takes 6-8 weeks and means no bureaucratic effort for you. You can flexibly determine the time of distribution to your company account. We recommend a direct distribution every 14 days.
DIRS21 Connect: To enable us to integrate your payment service provider into our system via the payment gateway as quickly as possible, please complete our master data sheet and provide us with the connection data in consultation with your existing provider. We will take care of the connection and set-up in the DIRS21 Cockpit.
We guarantee data protection and legally compliant processing of credit card data (PCI & PSD2) so that you can remain carefree.
The tokenisation of credit card data is a security procedure in which the actual credit card data is replaced by a unique identifier, the so-called token. A randomly generated code is therefore used instead of the actual sensitive credit card information. The token is used to track and securely authenticate the transaction. The token is useless for potential attackers as it does not contain any confidential information and does not allow any conclusions to be drawn about the original credit card data.
From 1 January 2021, the European Payment Services Directive (PSD2) will require strong authentication (SCA) using the 3D Secure procedure for online credit card payments. Without the 3D Secure process, these credit card bookings are no longer legally compliant and banks are then authorised to reject transactions. If hotels wish to continue processing payments by credit card, they will in future need mo-to contracts and/or e-commerce contracts with a payment provider.
Yes, refund transactions are possible from the booking list in the DIRS21 Cockpit. Any amount can be refunded. Automatic refunds are also possible in DIRS21 Payment for cancellations by the guest. If a guest cancels in good time, the money already paid will be refunded without further action - after deduction of the cancellation fee, of course.
Yes. To do this, you need a so-called MOTO contract with your payment service provider. An e-commerce contract is not sufficient for this.
Yes. The processing status of transactions and payment details from IBE & OTA bookings ("received" or "refunded") can be viewed in the Wallet within the DIRS21 Cockpit. If you have entered a staggered payment and/or a mandatory payment before arrival in the terms of payment, these will be noted as "pending".
Yes, this can be set in the guarantee and payment conditions of the corresponding rate.
Yes. By selecting the option "On-site payment" in your guarantee and payment conditions, you can continue to accept cash and card payments from guests at reception at any time. However, on-site payments are not currently recorded in the payment overview in Wallet.